Duration: 5 hours and 2 minutes

Affected Components: , , , , , , , , , ,

May 3, 14:40:07 GMT+0
Resolved - The DNS issue has been solved, and the SSL Certificate issue fix has now been implemented. Thank you for your patience, The RoSocial Team.

May 3, 09:38:31 GMT+0
Identified - The transfer of databases and servers has now been complete. When this happens, it also means we have to repoint our DNS IP. This has now been successfully transfered across to the new server, and we're now fixing the issue of "SSL Handshake Failed", whereby the DNS doesn't have an SSL certificate. This will be fixed in the next couple of hours; we apologise for any inconveniences caused by this downtime. Thanks, The RoSocial Team.

Duration: 3 hours

Affected Components: , , , , , , , , , , ,

May 2, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 2, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

May 2, 19:00:00 GMT+0
Identified - RoSocial is now owned and operated by RoSocial Platforms. This means that all userdata, servers and monitoring services are being switched to the ownership of RoSocial Platforms. Since the platform's database and servers will have to be reconnected to our new servers and database, the RoSocial platform will be entering Maintenance Mode, where no-one will have access to the site. Alongside the ownership change, this change will allow more effortless upgrading of our services, in the terms of platform optimisation, allowing you to have a much smoother time using RoSocial. We expect this to last up-to 3 hours; the work starts at 8PM BST, or 3PM ET. Thank you for your patience. The RoSocial Team.

Duration: 3 hours and 33 minutes

Affected Components: , , , , , , , , , , ,

Apr 27, 00:18:28 GMT+0
Resolved - We have implemented a fix to this issue, and the platform has now returned to its fully operational state. The issue was caused by conflicted information between when we had banned an inappropriate user, and our database. We have now solved this issue and the news feed should be returning back to normal for site-visitors across the platform. Thank you for your patience, The RoSocial Team.

Apr 26, 21:10:29 GMT+0
Monitoring - The RoSocial platform is now back up, however News Feeds are not loading for users who are not logged in. We are investigating this further to find the route cause and analyse a plan-of-action in order to get the News Feed visible again for users - we expect this issue to occur for a maximum time of 24 hours. Logged in users' feeds are available as normal. Thank you for your patience, The RoSocial Team.

Apr 26, 20:45:23 GMT+0
Identified - The RoSocial site is currently not operational - this is due to a switch in DNS services, made by the switch of servers, domain ownership, and site security (Cloudflare) providers. We expect the platform to be down for a maximum of 24 hours. We will keep everyone updated during this time. Thank you for your patience, The RoSocial Team.

Duration: 2 days

Affected Components: , , , , , , , , , , , , ,

Sep 12, 18:27:10 GMT+0
Completed - Maintenance has completed successfully..

Sep 8, 13:40:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 7, 12:38:45 GMT+0
Identified - Website resources transfer went well, importing database is still being worked on. Apologies for the inconvenience. - Zero.

Sep 6, 13:40:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 22 days and 18 hours

Affected Components: , , , , , , , , ,

May 20, 16:24:00 GMT+0
Resolved - This incident has been resolved..

May 20, 07:18:00 GMT+0
Investigating - We are currently investigating this incident..